Finding a job shouldn't be hard. Schedule and manage backups of all Company files and email through the use of Symantec Backup Exec 2012. Find out what is the best resume for you in our Ultimate Resume Format Guide. Get 20+ great examples and job-winning tips from our experts. Coordinate and implement movement and relocation of business units and their necessary technical equipment to facilitate growth across company locations, Coordinated, implemented, and supported voip phone upgrade for approximately 3000 users, Coordinated and supported windows 7 upgrade for approximately 1500 users. Provide desktop support services for students. Respond to end user requests and troubleshoot issues. There are plenty of opportunities to land a Technical Support Specialist job position, but it won’t just be handed to you. Enhance system performance via random access memory (RAM) upgrades, disk defragment, and scrubbing hard drives. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Next, include the timeframe of your employment, with both the months and years. More Tips for Help Desk Support Job Seekers . Crafting a Computer Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. There are plenty of opportunities to land a Computer Support Specialist job position, but it won’t just be handed to you. Assisted customers with antivirus program installations and virus removals. Guide the recruiter to the conclusion that you are the best candidate for the it support technician job. The key to this section is keeping it short and sweet while summarizing the resume. Perform the role of System Administrator for the Head Start program, ensuring the security of data in the ChildPlus Software database. Other duties as assigned by immediate supervisor. You will updates systems, troubleshoot problems, and provide hands-on support for IT … Troubleshot Windows, Networking, Blackberry, Administration and working knowledge of DNS & DHCP. Post now on job boards. Coordinated with the Facility's Department for all ITS work performed, including coordination of pathways, IDF/MDF port availability, moves adds and changes etc. Guide the recruiter to the conclusion that you are the best candidate for the field service technician job. Troubleshot MS Office & in-house products, various O/S & VPN Remote Access, remote users desktop via SMS, Net meeting & Windows Remote Session. Technical Support Job Description Template. Managed firewall, network monitoring and server monitoring both on- and off- site. Has a Bachelor’s Degree in Computer Information Systems and 8 years of experience working as an IT Support Technician. The tasks, duties, and responsibilities highlighted below represent a typical computer desktop support technician’s job description: Organize training session for staff on the usage of new software/ applications and hardware Carryout diagnosis and repair of network-related problems Provided first and second level support for 500+ end users within then plant. Technical Support will also support computer software integration by diagnosing and troubleshooting common problems. Possesses a thorough knowledge of computer hardware and software applications. Post now on job boards. Provided On-demand classroom/lab/special event technology support installed in classrooms, computer labs, and at public events. Installed selected software, maintained proper security levels and access rights. The duties of an IT Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. This way, you can position yourself in the best way to get hired. IT support technicians assist computer users with the operation/repair of computer systems and other technological equipment. Provided technical assistance to computer system users. Provided help desk support: Provided support and technical training on hardware and software to end users. Ensured a maximum level of service and satisfaction to 2,200 system users. Key IT Achievements. Working closely with software suppliers to resolve operational issues. If you have the skills they want in their job requirements, add them to your IT tech resume. IT Support Technician Job Description Example, Duties, and Responsibilities What Does an IT Support Technician Do? Desktop Support Technician Job Description, Duties, and Responsibilities. Provide support via telephone, hands-on and remote access software (Remote Desktop/Remote Assist) to end users by locating and resolving hardware, network and software issues. Performed on-site visits of Graham Partners portfolio companies in an effort to identify and improve on current information technology systems. Scan/Print GIS maps using Oce Color Wave 600 printer and Oce TC4 scanner. 1. The technical support job-hunting scene is similar to other fields in that making smart decisions can make the process much easier. Set up and maintained the operations of all computer systems and other technologies. Install, maintain and repair computer hardware at customer's request. Supported registration check-in and speaker check-in personnel to insure no problems occurred because of computer malfunctions while checking in over 9,000 guests. Consulted with system users on specific project requirements designating priority. IT Support Technician II Resume Objective : Experienced IT professional with ability to analyze, troubleshoot and maintain both hardware components as well as office productivity applications. Technical Support Job Description Template. It’s actually very simple. Provided technical assistance to customers on inbound telephone tech support calls. IT Support Technician Job Description Example, Duties, and Responsibilities What Does an IT Support Technician Do? Imaged new PCs; built to individual user's software usage. Identified new parts-ordering solution which led to a client wait time reduction of 17% and an increase in client satisfaction by 39%. Coordinate and provide in home and remote support to customers for IT related services. IT Technician Job Summary. Guide the recruiter to the conclusion that you are the best candidate for the it support technician job. Start with your job title at the top, with the company name, the city, and the state below that. Consistently exceeded customer expectations for service quality and identified needs and solutions for improving customer experience. Support … Fimilar with and optimizing Unix shell scripts using Bourne, Korn and Bash shells. It’s actually very simple. © 2021 Job Hero Limited. Conducted computer technology training with all new staff. Support plant as necessary on a 24-7 basis to limit system down time. Aerospace Medical Technician United States Air Force, Air National Guard Keyfield Base - Meridian, MS 09/2011 - Current My job responsibilities includes maintaining, organizing, and providing healthcare services to fellow service members which includes flight physicals, vision screenings, EKG test, lab work, immunizations, and management of healthcare, dental, and deployment records. IT Support Technician Job Description Example, Duties, and Responsibilities What Does an IT Support Technician Do? Crafting an IT Support Technician resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Install, configure, support and perform troubleshooting on Windows version XP, 7 and 8 operating systems, licensed software and hardware devices. Get 20+ great examples and job-winning tips from our experts. Planned and implemented on-line FAX system (Ring Central) to replace antiquated analog system, realizing a 100% savings. Example resumes for this position highlight such skills as identifying, isolating, and resolving information system-related problems; providing remote support to confirm access to accounts and sustainable application performance; and identifying and repairing hardware-related computer problems. Troubleshooting of switches and access points. Delivered support to 90 staff members and 200 contractors; at home and in office; on 3 continents and multiple time-zones, Liaised with multiple global IT vendors and telecommunications partners, Created extensive documentation on processes and programs, Coordinated with Human Resources and Customer support departments in order to create a better. Review a list of IT skills, and incorporate the ones you possess on your resume.It is also helpful to closely read job descriptions for roles you want, and then match your qualifications to the role you are applying to. In charge of preparation of engineering standards and specifications to bid. This included gathering information, working with the site directors in planning for the late night deployments. As you draft your resume for computer support technician roles, try to incorporate as many industry-specific keywords into your document as possible. IT Support Technicians work to maintain their employer’s computer systems and networks. Pro Tip: Just like when looking in the job requirements section of the ad to find the best past responsibilities to add, use the requirements section to pick the IT skills they are looking for. As is the case with any industry, the job search as a service technician can be made significantly easier by taking the right kind of actions. Before you write your objective statement, review the job post. to give customers insight to upcoming deliveries, balances from previous orders and a means of 24/7 order placement, Fielded support calls from employees working in four locations and throughout Eastern North Carolina pertaining to Software Issues, Computer Hardware, and Mobile Devices, Coordinated with software vendors to resolve any issues that needed programing changes for RAS, GPS, and Fleet Maintenance software and communicated updates to affected end users, Created, monitored and tested Backups of critical files and applications within virtual environment using physical and virtual backup utilities, Troubleshot for programs including Adobe Acrobat, Creative Suite, and Microsoft Office, Acess, Excel, Outlook, Maintained department inventory and software databases, Served on the company's transportation committee, helped re-orient employees during a significant bus service, Executed the first level of Network Administration. Provided technical support to graphic designers leading up to the symposium insuring no deadlines went past due because of computer malfunctions. scanning, printing, binding, etc. IT support technicians assist computer users with the operation/repair of computer systems and other technological equipment. Professional Summary Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. Managed users access to building doors, Websites(Porsche, AccessAudi, Jaguar, Ferrari, McLaren, etc). Provide first level store systems support for the company's backend applications and devices. Provide IT support to User Accounts, Windows Computers, Printers, VOIP Phones, and Network. Running category 5 cable throughout the building and installing RJ-45 jacks to add to existing network, Overseeing employee training in Microsoft Office, Lotus, Adobe, and WordPerfect, Provide a high level client support for computer and laptop end-users, Analyze technical needs and install, monitor and maintain end-user workstations, PC hardware, software, and network devices such as network printers(HP, Kyocera, Sharp), Cisco routers, Cisco switches, wireless access points, Utilize extensive technical skills to create and deploy servers and VPNs to increase corporate efficiency, Analyze databases to spot trends and underlying issues and resolve any issues discovered in a timely manner, Document troubleshooting steps and provide information to developers and system administrators when needed, Close more than 400+ helpdesk tickets involving more than 20+ unique applications over the course of 1 year, Provided customer support for remote and local users throughout North America, Setup and serviced PCs, Laptops, Thin Clients, and Servers, Organized and maintained IT hardware and inventory tracking databases. Available in . Installed and managed the Domain controller, File Server and Print Server. Build, replace and repair various brands of PC's. A desktop support resume sample that gets jobs. Writing a great Desktop Support resume is an important step in your job search journey. For inspiration, view the sample resume for an entry-level IT worker below, or download the entry-level IT worker resume template in Word. Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation. Present the most important skills in your resume, there's a list of typical cable technician skills: Effective interpersonal and communication skills Manage tasks to aid in the on-going support of customers utilizing technology. Provides varied tasks relating to the direct support of end users of instructional technology systems and services for both classroom and public event purposes. Installation and support of telecommunication equipment. Example Co. is one of the leading companies in our field in the area. IT Support Technician jobs now available. Provided front line phone queue support for customers. This Field Service Technician job description template is optimized for posting on online job boards or careers pages and is easy to customize for your company. Support all aspects of [company name] engineering, legal, marketing, archives, design drafting, public affairs, and customer service. Make it count! Setup and manage smartphones as well as coordinating global coverage for travelers. Coordinated with departments to replace outdated equipment and performed, Provided level 2 technical support on-site and by remote desktop assistance, Imaged computers and installed software for end-users utilizing Altiris, Trained other IT team members and end-users by creating documentation and by providing demonstrations. Provide installation, maintenance and support to users of desktops, laptops, printers, portable and smart phone devices. IT Support Technicians assist computer users with setup, maintenance, troubleshooting, and problems they have with their computers. Include relevant skills on your resume. We are seeking a detail-oriented, thorough, and organized IT technician to join our growing team. IT Support Technician Job Description. Computer And Electronics Engineering Technology. Provide status reports on active problems by documentation within HP Service Manager ticket system. Installation and upgrade of computer hardware and software. Received two awards for Excellence in Customer Service and one award for Above and Beyond the Call of Duty. Employees holding this job title generally begin in entry level IT roles. Tech support staff may also install and configure new hardware and software, undertake regular upgrades, and help other employees set up accounts, reset passwords, and respond to other computer system-related questions. Successful as part of a team to get the job done. Created network diagrams using Microsoft Visio. Insured the quality of systems operations by communicating with all levels of systems users and offering assistance and direction as needed. Created and defined AD groups, users and user permissions. Resume Tips for Technical Support. Monitored and responded to phone and e-mail requests for technical support, Maintained Help Desk specific applications and assisted in refining procedures, Troubleshooting, testing, repairing, and replacing hardware components, Diagnosing and repairing faulty network components and network connections, Routinely updating and maintaining a variety of Windows operating systems including Windows 2000, XP, 7, 8, and Server 2003. Here’s how to format a technical support job description for resumes: Place your most recent work history first, and go back in reverse-chronological order. Bachelor’s of Sciences Degree – Computer Information Systems. Extensive background in server, application and network administration as well as hardware repair and property custodian. Increased technical knowledge through supporting the Graham Partners data migration to an updated domain. Many employers currently use automated applicant tracking systems to rank the resumes they receive. Maintained systems and maximum resources for 2,200 users. IT Technician Resume Examples & Samples. Technical lead on Windows 7 upgrade project. Level 3 multi vendor support to 3,000+ users. Provided phone support, desk-side technical support and bench-top diagnosis and repair. Understanding of Military terminology and Army Training programs. We are looking for a motivated and highly technical Computer Technician to manage, monitor, and repair our computer systems, and also ensure that systems are configured correctly and are running efficiently. Programed and wrote procedures to assist in day-to-day function of the network. You know that classic elevator pitch in … Innovative thinker who is committed to reso... Related: Computers and Technology,Technical Support. There are plenty of opportunities to land a Desktop Support Technician job position, but it won’t just be handed to you. We're proud of our 3.6 rating on Glassdoor from our employees. Add, edit and remove users from company systems as needed. Guide the recruiter to the conclusion that you are the best candidate for the printer technician job. Assembled and repaired all drive equipment coming into the company. 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