BEWARE. These people have not been in contact with the host at all so they do not know what the status is of the host or the area because this host is in the Caribbean. I would highly DISCOURAGE anyone from putting their home in the hands of this company. I and all four of my friends work in law enforcement and it is not like we can reschedule for another time our vacations are bidden on a year in advance I explained this to the agent, that we could not just pick up and go another week in the year we all got that particular week and our job was not going to let us pick another week there are 160 other officers and to find four officers willing to switch is impossible in our department. Do Coupon Sites and Savings Apps Actually Work? We moved out, even though they kept telling us they will let us know about refund on the days we didn't stay and weeks later I still can't get an answer - they don't stand behind the customer at all. Who doesnt love saving money? Latest News & Reviews. The ultimate collection of luxury spas, wellness retreats and clinics around the globe. Not all luxury retreats will offer daily yoga classes, but if you book through BookRetreats then you will easily be able to find a luxury yoga vacation that suits you. They did basically nothing except provide us with some photos that were incomplete and clearly problematic. All Rights Reserved. As it turns out, the property only offers air conditioning (cooling) during May, June, July and August due to some legal restrictions with the city of Florence. A selection of pristine, expertly designed homes with high-end amenities, services, and dedicated trip designers. Reviews from Luxury Retreats employees about Luxury Retreats culture, salaries, benefits, work-life balance, management, job security, and more. I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. This has left me traumatized and moving forward I will not use a third party I will book directly. Book Lilies Luxury Retreats, Greater Newcastle on Tripadvisor: See 63 traveller reviews, 175 candid photos, and great deals for Lilies Luxury Retreats, ranked #2 of 19 Speciality lodging in Greater Newcastle and rated 5 of 5 at Tripadvisor. No more with this company! No information on directions to the house or stocking and nothing about procuring a cook. luxuryretr eats.com. Stayed at Casa aqua in May. They did nothing but submit the fraudulent claims to insurance for payment. We rented a house from luxury retreats. We stay at high end places all the time and take very good care of them. Though the company specialist who planned the trip with us boasted only the best, this is not what we got EITHER time! Aurum 101 lies on its own floor, accessed via a lift from reception. On their website : 28K.Called the guy. She wasnt looking for solutions to help me cancel. We woke up in the morning all feeling sick from the horrible smell of mold and mildew. We are at risk of losing more than $10,000 on a trip that we did not cancel ourselves. Edge Retreats Reviews. Unbelievable. Everything was excellent, from the booking right through to the in-villa staff. They don't care about their customers at all. Luxury Retreats is offering no protection to us as consumers. This place is horrible I repeat horrible! We booked with Luxury Retreats for a stay in Mexico. I had to be the one constantly reaching out to the host in regards to them being open and seeking a refund which they have no problem doing. These people made it clear they were not responsible for any guest services. Luxury Retreats ONLY publishes the short ones, and only the good ones. We asked for the extra night to be paid out of the damage deposit held by Luxury Retreats. However, about a week and a half after we stayed, I got a call from Luxury Retreats saying that the owner was furious because the house was severely damaged. There was zero damage. Dealt with another company in the same business and within a day and a half booked a spot due to their ability to provide proper feedback quickly. You will notice all are short, and all state positive experiences. Edge Retreats is the global curated marketplace for luxury villa rentals with exceptional service and expert concierge. I will never book a vacation through them please beware of this company!!! Discover genuine guest reviews for Luxury Retreats along with the latest prices and availability book now. The home is $2900 per night and the LR guest left $600 for the 2nd night. We had guests in our home contracted though Luxury Retreats for a 5 night stay. They keep telling us it's up to the villa owner. Have not seen the house yet but have repeatedly asked for Concierge service and have gotten no response. I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. We rented their Villa Sophia. Thanks, Boutique Retreats, for your lack of help, lack of concern and lack of ability to manage the situation. Beware of booking anything through LR right now. Our portfolio of luxury villas are hand-picked and personally vetted by our expert team to ensure a 5-star standard. Instead we received no service save for a staff of two property managers and a maid. Luxury Retreats Reviews 8 Poor . But this was not the case when we arrived for each vacation, and at two different homes. You would think, them being a "luxury" travel agency, customer service would be above exceptional but no it is the exact opposite. Changed their cancellations and refund "policies" on us several times in those emails, even telling us that it was the host's decision not to refund. The Hammock Beach Resort is a family-friendly luxury resort located on the Atlantic coast in Palm Coast, Florida. Their token coupons to try to get us back were chintzy for a company of this supposed caliber.Two BIG gripes we have with Luxury Retreats: The first is that they are never fully upfront with the condition of the homes they rent, or the situational aspects of the homes they rent. 3. LR claimed the owner of the villa was not willing to rent it at the lower price which I don't believe as I was able to rent the villa through a different agency at the same price LR originally quoted me. N, Book your trip very far in advance. Ended up in debt they are dangerous. First off, they dont even deserve the 1 star ! Lesson learned, hopefully those of you reading this will learn from me and will be able to dodge this one. We had rented a property in Breckenridge, CO through Airbnb (parent company) that used Luxury Retreats within their site for a Spring Break ski trip in March 25th, 2020. What supposed to be a memorable luxury experience turned to extremely expensive nightmare! They ended up staying a second additional night without contacting anyone. It takes ages for anybody to respond to your massages and they also extremely shady and dishonest and rude. We review and compare luxury and spa retreats and more so you can find the best retreat for you. Communication was poor with the island specialist. The customer service from Luxury Retreats has not been good. There was a very high deposit ($20,000) but it was a nice house and we thought it was to make sure that good people were renting from the owner. They then claimed that they "mediated the dispute" and withheld the difference in the claimed amount and what the insurance paid from our deposit. The customer service is shockingly bad. Luxury Retreats operates in a fraudulent , misleading manner. LR prevents this by monopolizing the internet offering. 2. They had a flight cancellation and we generously allowed the guests to stay an extra night. DO NOT USE LUXURY RETREATS - THEY ARE NO HELP WHEN THERE IS AN ISSUE!! Luxury Retreats by Exceptional Villas. The photos of each and every home always look fantastic. We love to provide luxury breaks and focus on our attention to detail which can be seen in our reviews. Not all luxury retreats will offer daily yoga classes, but if you book through BookRetreats then you will easily be able to find a luxury yoga vacation that suits you. THIEVES. We had guests in our home contracted though Luxury Retreats for a 5 night stay. I pleaded with this company and they would not give us a refund now I am stuck with a vacation i can't take because of this pandemic, and I ended up having to give my friends all back their money since the owner nor this company would refund me any money . I encouraged the agent to escalate this error to a manger, which was done, however the only resolution offered was lessor increase in price. A free inside look at company reviews and salaries posted anonymously by employees. It was a high end villa sleeping 12 of our family for a special birthday. The noise and the smell woke us up every morning. They are not honest.The blurbs are not accurate and not up to date, as we experienced. But the company failed to mention in the blurbs that one home was on a main road and there is noise from traffic 24 hours a day, and that there is a park right next to the other home with screaming adults there at various times of the day, with men burning items and thick black smoke coming across our terrace. Deanna and Paige created a warm and welcoming environment for relaxation, fitness, and fun. Barefoot Retreats is a luxury holiday cottage rental agency that represents some of the finest luxury holiday cottages and self-catering holiday homes in North Norfolk. And, though we were told that one of the places we stayed at no longer holds to their high standards and they will therefore be removing it from their website, it is most certainly still on their website, a full year later. Very unprofessional. Terrible do not stay at Mayaluxe or Luxury Retreat properties, they have horrible service! Its global team of 200+ passionate travel enthusiasts & partners hand-pick and professionally inspect each luxury villa ensuring that its guests are offered the very best. We go to Cornwall at least once a year and have never booked through Boutique Retreats previously and never will again. They can not provide the service and will not refund the money. We demanded to get photos and information on the "claimed damage", including access to supposedly damaged articles and the cleaning crew.. We were so tired from all the travel we stayed the night then went to swim in the pool and it was covered in Green Algae - horrible. We had the worst experience with Luxury retreats. Used the company twice (2016, 2018) for two different Caribbean vacations in Barbados. We rented Villa Sophia near Amalfi Coast Italy and it really ruined our family vacation. 3 large en-suite bedrooms lead onto the open plan lounge and kitchen / dining area. The CEO of LR relocated the majority of staff in France to Montreal to economize. Claim your company profile to access Trustpilots free business tools and start getting closer to your customers today! Also the blinds in one room were broken so one room was very dark and stuffy as you couldn't open the windows. The various jobs In addition to poor customer service, they are giving me an issue about receiving a refund for a trip to a resort that will not be open during my requested dates of travel. I don't normally write reviews, but I felt compelled after dealing with luxuryretreats.com. South Lodge Hotel & Spa - The Ultimate 5-Star Escape To The Country. In fact, we definatively had proof that several of the claims were false because we noted the damage and reported it to them while we were there. Be VERY WARY with this company. DO NOT book with this company!!! As soon as we paid (thankfully via Amex) we were informed that they'd overbooked and given our villa to someone else. A community of independent hoteliers passionate about creating and sharing special moments with They have not advocated on our behalf and do not seem concerned that we are losing a huge sum of money. Luxury Simplified Retreats is managed by Luxury Simplified Real Estate. after the initial contact, was waiting sometimes 2 days to get any responses from the Rep. and then seemingly lost interest altogether as we seemed to keep picking villas which were booked although on their calendar showed open . COVID does not appear to be going anywhere anytime soon. No wait until the last minute. Upon arrival to the apartment we quickly realized that air conditioning was an impossibility. The house was nice and we had a good stay. The other big gripe is that Luxury Retreats will never show poor reviews on their site. I rented The Beach House in Playa Del Carmen - the house was 2500 per night over Christmas holiday. We were traveling with two very small children, one of whom has an allergy to mosquitoes and therefore air conditioning - which we know from prior experience is hard to find in Europe - was a MUST for us. Enjoy free WiFi, free parking, and an indoor pool. Very disappointing. The noise and the smell woke us up every morning. The problem here was not only the temperature of the apartment, but the noise and bugs if windows stayed open. We would not have been able to stay, even if we managed to make it there. I have never experienced such horrific customer service in my life. We discussed with the very courteous property manager, owner and building management. Under no circumstances book the Casa Aqua villa and especially not through the Luxury Retreat. 4. BEWARE DO NOT BOOK WITH THIS COMPANY. All of our luxury mansions are operated by Group Retreats, and we do not advertise or book large group accommodation for anyone else. Luxury Retreats Reviews. I was told not to cancel just in case the ban was lifted. Our attempts to contact customer service at Luxury Retreats were (and frankly continue to be) immensely dissatisfying and frustrating. They have no loyalty to the people who list their homes. Luxury Retreats This Southern California abode has sweeping panoramic views from the Hollywood sign to the Pacific Ocean, and rents for $1,800 to $2,250 per night. With this in mind, we uncovered the 9 best luxury retreats for those seeking guidance, whether it be around spiritual healing, weight loss, exercise, and even those who just want to get better at yoga while sipping margaritas with friends.Begin your research to find the best luxury retreat that's right for your lifestyle and goals with our curated picks below. In conclusion - The property is said to to have been "professionally inspected" by Luxury Retreats but in truth you misrepresented the property to your customer (The Cooper family) and we paid top dollar for a stay in which we were forced to deal with, not only the inconvenience of issue, but also the need to take time out of our holiday to try to incite an appropriate response from you as a service provider. Buyers beware! On March 21st I contacted the company to cancel my trip because of Covid-19 and the ban on travel. We asked to cancel, they of course said yes and since then we have not had our money back, they don't answer calls and I have to therefore call this company a total scam. Or is that large airport. We also really wanted a place with a pool, and the pool is far from inviting. The cheapest flights are out of small airports. Told me they made a mistake but would accept this price as the mistake was theirs.Then added "but there is a little problem, saturday the chalet is not available". Cons. " Luxury Retreats is only offering a 50% refund. They want to rent; they do not want to have people back out if Luxury Retreats is forthright with offering negative, albeit accurate information. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. A global team of passionate travel enthusiasts and partners hand-pick and personally inspect each property, ensuring that guests are offered only the very best luxury "My trip with Luxury Yoga Retreats was an incredible experience for me and all the other guests. Our lodges are situated in a peaceful area of the park yet only a few minutes walk to the main buildings and entertainment. It is horrible the greed that they are protraying during a pandemic, keeping people's money for vacation rentals. Shame on Luxury Retreats. Luxury Retreats did not take on any responsibility. Luxury Retreats is offering no protection to us as consumers. The pool is not heated so it's freezing cold. LR functions as a broker only. After spending a considerable amount of time choosing a villa for our Italy vacation, and working with LR we finally decided on our villa. Accommodations consist of suites and multi-bedroom villas that allow you to experience the best of both resort life and homey comfort. Luxury Retreats does not live up to its name at all. Luxury retreats (if you mean the compnay located in Montreal) is on of THE best companies for villa rentals, we have been working with them for many years, no need to After 6 months we are still waiting for our deposit to be paid back. The resort is perfect for a spa weekend with the girls or that special someone. Do not trust renting from them. The villa itself is nice but looks much better on the pictures than in the real life. They have made over a hundred thousand dollars off our house but will not pay for one night that their guests squatted in our home. The photos of both places we stayed at look impeccable on line. She continued to tell me sorry we cant cancel or refund your trip.You think youre working with a luxury brand but there was little effort to help me resolve this situation. The culture of the company has always been a bright spot, from company activities to making sure birthdays don't go unnoticed. Upon request, Luxury Simplified Retreats is happy to provide disposable face masks to guests. The ouse was dirty, we had an insect infestation, the house had no water pressure, the house manager was worthless and we wound up not getting our money refunded because they kept saying they tried to help and they did everything they could and we are bound to the contract. 1. The best of Luxury Retreats is now Airbnb Luxeoffering the world's most extraordinary homes with the highest standard of service. Knowing how terrible this is for our health, we contacted Luxury Resorts about this NON-LUXURY resort that we were paying $2500 a night for. The apartment was titled "luxurious penthouset" but was on the 4th floor of 7 in a very low standard building situated on a backstreet of Courchevel. COVID does not appear to be going anywhere anytime soon. Our collection is curated to meet the requirement of our discerning guests. The United States remains on the list of countries who may not travel to Europe. Famous One is an ultra-luxurious 5 bedroom villa situated on the slopes of Table Mountain in Camps Bay. It's in the middle of nowhere, the taxi services in the area almost non existent and expansive. Once it came time to secure the villa and pay our deposit I was told that the villa price had increased by over 2000 euros for the week, when I questioned why the villa price had changed the only answer provided was the agent was quoting the incorrect year in error. However, with all of that, luxury retreats still wants to give me a problem when it does not have to be that way. Finally, we were able to get a refund through Airbnb directly. Many luxury holidays will come with all-inclusive packages, private villas, fresh meals, beach views or lakefront properties, and concierge service. I paid Luxury Retreats - Not the Villa owner.. What a horrible way ruin someones vacation. There should be some sort of law prohibiting this. I was floored. Our point of contact was located in Montreal and that person went on vacation for three days of our seven day stay. Tuscany. The cancellation policy of their parent company AIRBNB requires a full refund. I feel they really tried to take advantage of us. Sleeps 10 with loads of room to spread out, 2.5 bathrooms plus a private outdoor shower as well. Both places had all sorts of issues, including one of the housekeepers stealing money from us. Renting a 5-8 bedroom villa for a family getaway is like playing "vacation roulette" unless the agency is first rate. Founded in 1999, Luxury Retreats creates personalized villa vacations, offering over 3,000 villas in over 90 destinations. This was a once in a lifetime getting the family together to visit the Amalfi Coast. 2020 Trustpilot, Inc. All rights reserved. Popular attractions Disney's Animal Kingdom Theme Park and ChampionsGate Golf Club are located nearby. They thought of every last detail which collectively fostered reflection for one's self and connection with other guests. Highwoods at Shock Hill, Breckenridge, CO, One price and another depending on the time the request is made. Descend into luxury and discover lifestyle artistry in this magnificent penthouse, situated on the ground floor of the brand new Aurum Presidential Residences in the heart of Bantry Bay. We had the worst experience with Luxury retreats. Never stay at Pearl Penthouse if you want a luxurious penthouse. They promised us someone will come Monday morning - and then NO ONE came to check the villa on Monday. Luxury retreats was and is a great place to work. A complete waste of time. I must say up to this point it had been a pleasure dealing with our agent. The apartment was titled "luxurious penthouset" but was on the 4th floor of 7 in a very low standard building situated on a backstreet of Courchevel. Yet, Luxury Retreats would not provide us with a full refund. Luxury Retreats is a micromanaged startup company, with all the growing pains that implies " (in 5 reviews) " Extremely high turnover, making it impossible to get anything accomplished since we are in a constant state of change " (in 5 reviews) More Pros and Cons. Secret Retreats is a collection of unique properties and experiences including boutique hotels, yachts and riverboats, lodges, villas and camps located across Asia. Out, 2.5 bathrooms plus a private outdoor shower as well to its name at all times make! Villa itself is nice but looks much better on the list of countries may! Christmas holiday vacation for three days of our discerning guests n't find this a professional company and they certainly not! Fixtures around the globe highly DISCOURAGE anyone from putting their home in the as Of personalized villa vacations as consumers of law prohibiting this, salaries, benefits work-life. 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